TERMS AND CONDITIONS

Returns & Refunds Policy

Returns are only accepted if the wrong items are accidentally shipped out to you. If this does occur, please get in touch via email at hola@blancceramics.com providing order number and images of the goods received.

In the event that an order is refused upon delivery, or not collected from the local post office/pick up point, a refund for the total amount of the goods, minus a 10% handling fee will be processed once the goods have been received back in good condition. Please understand that shipping costs are not refundable in any case.

Shipping

Any orders placed through my shop updates are packed and shipped within 7 working days following the purchase. Once the couriers collect the parcels, they would normally deliver in the following 4-6 working days within the UK. For orders placed from abroad, these times may vary and be as long as 2-4 weeks depending on the country of destination.

When an item is sent from my studio to be shipped abroad, it is in the jurisdiction of the receiving country’s postage service and customs. If for whatever reason something goes missing, please get in touch with myself and the postage companies. I’ll always try my best to help the situation but occasionally things can go wrong, in which case please get in touch and we can arrange a refund or for another order to be sent out. This happens very rarely and I deal with any instances of breakage/missing items on a case by case basis.

There might be tax or customs charges on some items shipped abroad. It is recommended that all customs and fees information from your country’s customs agency are checked prior ordering to avoid disappointments. Please keep in mind that you may need to pay customs fees upon pick up of your parcel.

Care recommendations

My work is made with high temperature fired stoneware, meaning they are more susceptible to chipping compared to mass produced wares.

Matte glazed pieces will inherently stain or mark overtime. They are everyday use objects, however they’re artisan and therefore require more care than normal mass produced ceramics.

Please handle your ceramics with care, wash by hand if possible and refrain from using any strongly staining foods/liquids with them. A wash quickly after use and/or not leaving liquid on them overnight or for long periods of time is recommended. Although my pieces are safe to be used in the dishwasher or microwave, they aren’t as durable as factory made wares, and it is best for them if they aren’t use in a dishwasher or microwave.

Some pieces may appear differently from that pictured as every piece is worked on individually throughout the different stages of the process. All of my pieces are handmade and therefore subtle differences are expected from item to item. As pots are made in different batches, please expect variations in terms of size, shape and glaze colour in between batches and shop updates.

Privacy Policy

Patricia García operates (www.blancceramics.com), which provides the of acting as informative website for Patricia García and a store front for when items are sold online.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use this website. If you choose to use this service, then you agree to the collection and use of information in relation with this policy. The Personal Information that is collected is used for providing and improving the Service. I will not use or share your information with anyone except as described in this Privacy Policy.

Email marketing

I offer electronic newsletters to which you may voluntarily subscribe at any time. I are committed to keeping your e-mail address confidential and will not disclose your email address to any third parties except as allowed in the information use and processing section or for the purposes of utilizing a third party provider to send such emails. I will maintain the information sent via e-mail in accordance with applicable laws and regulations.

All e-mails sent from us will clearly state who the e-mail is from and provide clear information on how to contact the sender. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.

Changes and amendments

I reserve the right to modify this Policy or its terms relating to the Website and Services from time to time in our discretion and will notify you of any material changes to the way in which we treat Personal Information. When we do, I will revise the updated date at the bottom of this page.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.